Forms of Payment

We gladly accept Visa, Mastercard, American Express and Discover.

Returns

We gladly accept returns on the following basis.

• Purchased within 30 days from THIS WEBSITE.
• Garments must be unworn, unwashed and have all original attached tags.
• Damage

Online refunds will be issued in the original form of payment for price paid. 

Returns should be shipped to:

Hartstrings, LLC
330 South Warminster Road
Hatboro, PA 19040

Include in your shipment the return form on your original invoice and use the return label  from your original invoice.

NOTE: We DO NOT accept returns after 30 days from the purchase date, from any other location, website or store - only those items purchased directly through this website are eligible for return or exchange.

HOLIDAY RETURN POLICY

Orders placed between November 1st and December 24th will be accepted for return through January 25th of the following year.  Please refer to the normal return policy above for terms and guidelines.

SHIPPING NOTES

We cannot ship to P.O. Boxes.  Please make sure to provide a street address for merchandise purchases.

See our Shipping Guide for more details on our domestic and international shipping policies.

Sale Product

Due to the high popularity and great value of these styles, availability is not guaranteed.  If a style you order becomes sold out, you will receive a notification via e-mail.

Price Adjustments

We offer a one-time price adjustment on full-price merchandise if an item is marked down within fourteen (14) days of the date on your order. To obtain a price adjustment on an online purchase, please send an email to csserv@hartstrings.com within the fourteen (14) day window.  Please include your order number in your email message. If your order qualifies, we will refund you the difference in your original form of payment.

Items purchased with a promotional discount are not eligible for price adjustments. See promotion for details.

A price adjustment for an online purchase will only be made through the online ordering department.

Contacts

Our customer service department is available Monday – Friday 8:30 am – 5 pm EST.

Toll Free Number: 888-535-0030

Email: csserv@hartstrings.com

Customer Service Mailing Address:
270 East Conestoga Road
Strafford, PA 19087

International customers should contact the iShop USA Customer Service Department with all questions and inquiries.

iShop Customer Service Number:  310-320-1221

Returns should be mailed to our Distribution Center - see returns for more information.