Returns

We gladly accept returns on the following basis.

• Purchased within 30 days from THIS WEBSITE.
• Garments must be unworn, unwashed and have all original attached tags.
• Damage

Online refunds will be issued in the original form of payment for price paid. A mail check will be issued when original form of payment is unavailable for credit.

Returns should be shipped to:

Hartstrings, LLC
330 South Warminster Road
Hatboro, PA 19040

Include in your shipment the return form enclosed in your shipment and use the return label  from your original invoice.

NOTE: We DO NOT accept returns from any other location, website or store - only those items purchased directly through this website are eligible for return or exchange.

HOLIDAY RETURN POLICY

Orders placed between November 1st and December 24th will be accepted for return through January 25th of the following year.  Please refer to the normal return policy above for terms and guidelines.

SHIPPING NOTES

We cannot ship to P.O. Boxes.  Please make sure to provide a street address for merchandise purchases.

Sale Product

Due to the high popularity and great value of these styles, availability is not guaranteed.  If a style you order becomes sold out, you will receive a notification via e-mail.

Contacts

Our customer service department is available Monday – Friday 8:30 am – 5 pm EST.

Toll Free Number: 866.346.4242 - option 1 for Customer Service

Email: csserv@hartstrings.com

Customer Service Mailing Address:
270 East Conestoga Road
Strafford, PA 19087

Returns should be mailed to our Distribution Center - see returns for more information.